Delivery & returns
We will deliver your goods normally within 48 hours if in stock. Please contact us for more information on items which are currently out of stock, and we will send you an email with approximate new stock arrival dates. If you need delivery by a certain time please state this on your order and we will do our best to accommodate you.
VAT and other taxes
All prices are shown in GBP including UK VAT (at 20%) where applicable. Where VAT is applicable, it is shown in our website catalogues at UK rates even if you have registered as a non-UK customer. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.
Returns and Cancellation
If the goods you receive are faulty please return them to us in their original condition within 14 days and we will either repair or replace them, or refund the cost of the goods.
If the goods you receive are not what you ordered please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.
In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:
Sealed audio or video recordings and computer software cannot be returned unless returned still sealed. For reasons of hygiene we cannot accept returns of reeds, mouthpieces, microphones, wind and brass instruments and other similar items, unless returned unopened in their original packaging.
Please call us before returning any goods.
If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use an insured service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.
Non-delivery of goods
If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we have received your order.
Damage in transit
Any claim arising from damage in transit must be made to Octopus Ukulele within 3 days of receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them. Goods seen to be damaged should be refused, or if kept should be signed “Damaged in transit” and packaging materials must be preserved for inspection.
Damaged goods must be reported immediately and within 3 days of delivery otherwise Octopus Ukulele cannot accept responsibility.